Returns Policy

Return Policy

Eligibility for Returns

  • Returns are only accepted within 14 days of delivery for products that are unused, undamaged, and in their original packaging with all tags attached.
  • Non-Returnable Items:
    • Custom or personalized products.
    • Sale or clearance items (unless defective).

Process for Returns

  • To initiate a return, customers must contact info@rajaboxing.com with the order number and reason for the return.
  • Unauthorized returns will not be accepted or refunded.
  • Customers are responsible for return shipping costs, except for items confirmed to be defective or shipped in error.

Inspection and Refunds

  • Returned items will be inspected upon receipt. Items that show signs of use, damage, or tampering will not be refunded.
  • Refunds will be issued to the original payment method within 14 business days after the return is approved. Shipping fees are non-refundable, except in cases of confirmed Raja Boxing error.

Defective Products

  • If a product has a defect caused by a manufacturing fault:
    • Customers must report the issue to info@rajaboxing.com within 7 days of discovering the defect.
    • Clear photos or videos showing the defect must be provided for assessment.

Resolution for Defective Products

  • If the defect is confirmed to be due to manufacturing:
    • Repair: The product will be repaired and returned to the customer.
    • Replacement: A new item will be sent to the customer, subject to availability.
    • Refund: If repair or replacement is not possible, a refund for the product value will be issued.
  • For International Customers:
    • The customer must initially cover the cost of returning the defective item for inspection.
    • Raja Boxing will cover the shipping cost for the replacement or repaired product.
    • If a defect is confirmed, Raja Boxing may partially reimburse the return shipping cost (up to $20 USD or equivalent).
    • If no defect is found, the customer is responsible for all shipping costs.

Exclusions

  • Raja Boxing is not responsible for defects or damages caused by:
    • Improper use or care (e.g., failure to follow care instructions).
    • Normal wear and tear.
    • Modifications or repairs performed by unauthorized third parties.
    • Damage from accidents, misuse, or negligence.